Travel Tech Thursdays KL Volume 3: AI In Action In Travel

Dylan Tan is the Founder of Replyr.ai, specializing in branding & business growth. Known for the viral "Bus Uncle" project, which attracted 1M visitors in 48 hours. Previously led marketing at Carousell and co-founded Glints. Expertise in digital strategy & scaling startups.

Ravi is a versatile branding & AI marketing professional with a diverse skill set that spans across branding, customer experience, data science, AI, growth, technology, and commercial.

He possesses a unique combination of marketing, business, and technical expertise that enables him to connect the dots between business needs and develop a marketing strategy that complements business and product strategies.

With over 15 years of experience in the marketing & branding industry, Ravi has a proven track record of success in driving growth, improving customer satisfaction, and increasing revenue for companies in the APAC Region.

Well-noted works for Ravi Shankar Mallavarapu include launching a brand campaign for CARSOME with legendary footballer Eric Cantona as the brand ambassador, which raised awareness in the SEA region.

Another critical milestone of Ravi is his role in transforming AirAsia's traditional marketing team into a growth marketing team. During this period, the company pivoted from the first aviation company to a super App.

With strong commercial acumen, Ravi can understand and communicate the business impact of marketing initiatives, making him an effective leader and partner for cross-functional teams.

His unique skill set allows him to bring a fresh perspective to marketing efforts and deliver tangible results; if you want to understand more about Ravi, read his LinkedIn recommendations.

Jean is a creative professional with a fresh perspective on design thinking aimed at enhancing customer experiences. She's a native English speaker and takes pride in her design and presentation skills. Over the years, she has had the privilege of working in various vibrant cities like Singapore, Barcelona, London, Bangkok, and Kuala Lumpur.

In 2018, Jean achieved her Masters of Arts (M.A) in Research in Design and Innovation from ELISAVA School of Design and Engineering in Barcelona, Spain, earning recognition as a top graduate. During her time there, she had the opportunity to lead a remote guest experience team at Houst, formerly known as Airsorted & Hostmaker, where she served as a Guest Experience Manager. Her role involved overseeing global customer support and long-term property rentals in Europe while also managing the recruitment and training of new team members in Kuala Lumpur, the Service Excellence Hub in Asia.

Jean recently returned to her passion for vacation rentals and joined The Luxe Nomad. Before this role, she led the Donor Experience Project at UNICEF Malaysia. Her career also included a tenure at Accenture in the Global Network, Strategy & Consulting division, where she served as a Management Consultant. At SOCAR, she managed customer experience (CX) projects for a self-serve car rental app originating from Seoul, South Korea.

Solutions-driven individual with experience in solving complex problems, working with cross-functional teams, and building project plans. Recently completed the Google Project Management Career Certificate—a rigorous, hands-on program that covers traditional and Agile project management approaches throughout the life cycle of a project.

Before her recent roles, Jean accumulated over a decade of experience as an Art Director & Creative Technologist. Her expertise spanned various areas such as digital and content marketing, digital transformation, customer relationship management, responsive web design and development, email marketing, data analytics, branding, and social media campaigns. She had the privilege of working with Esplanade – Theatres on the Bay in Singapore, a renowned performing arts venue known for its diverse range of shows encompassing music, dance, theatre, and visual arts, with a special emphasis on Asian culture.